Consultancy Services
Specialisms
eCommerce Auditing
We create detailed, multi-disciplined eCommerce audits for brands looking to understand and maximise their eCommerce technology stack, customer experience and marketing channels. Our audits are completely bespoke and are tailored to address your unique pain points and help you hit your eCommerce growth targets.
Featured Audit & Consultancy Clients
Our eCommerce audits are designed to review selected or all key aspects of your eCommerce operation – commonly covering areas such as the effectiveness of your technology stack, the suitability of your eCommerce platform, third parties being used, customer acquisition strategy and effectiveness, individual channel performance, front-end UX, customer communications, analytics & reporting and your team.
All of our audits are completely bespoke and can be broader, bigger audit projects or we can solely focus on specific pain points or areas of your operation you feel need the most attention. We are flexible in our approach and can work to different briefs. Common audits focus on:
Technology stack - eCommerce platform, third party technologies, back office systems, integrations etc.
Customer experience - front-end UX, merchandising functions, CRM, email comms, UGC, content, mobile usability, performance, checkout, payments, post-purchase CX etc.
Analytics - tag management, data, attribution models etc.
Customer acquisition - internationalisation, marketing technologies, effectiveness of individual channels, use of marketing budget etc.
Best practice eCommerce - accessibility, SEO, performance, checkout, payments etc.
eCommerce teams - team skills, processes, training and development etc.
Our audits are designed to give brands actionable insights and recommendations that will inform their eCommerce roadmap. We will always offer a blend of best practice advice and data-driven insights to make sure you make informed decisions tailored to your brand.
"Vervaunt is an invaluable resource for any eCommerce business. They know Magento and Shopify Plus inside out and most importantly have expertise in the technical setup, third party tech and user experience principles which transform eCommerce performance.
The comprehensive audit and platform recommendations they delivered for a global brand portfolio had a huge impact and I would not hesitate to recommend Vervaunt to any business looking to grow eCommerce sales whether a startup or large corporation."
Lucas Yelland Ecommerce & Digital Marketing Director - Fiskars Group (Wedgewood, Waterford, Royal Doulton & others)
How We Work
How we work:
Initial discovery session and audit to understand your business, objectives and targets, pain points and challenges.
Get access to your server, eCommerce platform, analytics platforms, and any other key systems you use.
Typically deliver your audit in 4-6 weeks (inclusive of discovery sessions).
Deliver presentation to the right stakeholders and provide documentation of all recommendations and priorities.
Audits can focus on specific areas of your eCommerce business, or can focus on all areas to identify challenges and opportunities.
All audits are completely bespoke.
Our Credentials
Team with a wide range of skills and focus - project management, technical solutions, marketing, analysis.
Deep experience in both technical and strategic areas (ranging from PIM implementation to CRM strategy).
Unbiased, impartial and fair team - we do not take any commission from technology partners or platforms.
One of the world’s only Shopify Plus consultancy partners.
Highly experienced with all major platforms - Magento, Shopify Plus, Salesforce Commerce Cloud, Shopware, BigCommerce and SAP Hybris.
Fantastic relationships with all technology partners - Klevu, Klaviyo, Nosto, Ometria, Klarna etc.
Supported a wide range of major eCommerce projects across the UK and US, including Bulletproof.com, The V&A, Science Museum Group, PMT Music, Toteme, David Austin Roses, Sunspel and many more.
Osprey
Full eCommerce audit with actionably insights and recommendations for high quality backpack, travel pack and luggage brand.
PANGAIA
eCommerce audit, roadmap recommendations and guidance, support in extending Shopify Plus, internationalisation advice, support in hiring team.
Bremont
Full eCommerce audit, project management and delivery, roadmap ownership and solutions support.
Vervaunt are a leading eCommerce Consultancy and Paid Media Agency, working solely with retail businesses and brands to support growth and improve operations. Our eCommerce team consists of a team of senior professionals, who each bring a different set of skills to the table. We work on projects ranging from complex replatforming projects to the execution of direct-to-consumer growth strategies.